Rhonda I
RALEIGH, NC | 2014 GMC TerrainNovember 6, 2025
Shi’reka was top notch! Really appreciated her personality and expertise on service.
Response from Thompson Cadillac
November 7, 2025Hi there, thanks for highlighting some of our staff who helped make this such a great experience! We hope you have a great day!
Joan W
BENSON, NC | 2016 GMC TerrainOctober 3, 2025
Always pleasant interaction with staff. Always satisfied with service received.
Response from Thompson Cadillac
October 4, 2025Hi there, thank you; we appreciate your feedback! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help! Best wishes, Thompson Buick GMC
Charles W
RALEIGH, NC | 2024 Buick EnvistaSeptember 29, 2025
I bought the car a year ago and paid for the routine service plan. This was a routine 15,000 service call -- So I was surprised to get a $343 bill.
Response from Thompson Cadillac
October 1, 2025Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
Andre B
WAKE FOREST, NC | 2025 GMC Sierra 1500September 1, 2025
I get it’s an oil change but no quick wash/vacuum/courtesy top off fluids or tire shine
Response from Thompson Cadillac
September 2, 2025Thank you for the feedback. We appreciate hearing all comments so we can provide the best service to our customers. Please reach out to us if you have any questions or concerns. We look forward to serving you again.
Steve U
RALEIGH, NC | 2016 Chevrolet ColoradoAugust 25, 2025
Oil change Technician failed to read instructions conveyed by Service Advisor.
Response from Thompson Cadillac
August 26, 2025We would like to thank you for sharing this review. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit.
Kirk R
WAKE FOREST, NC | 2025 GMC Sierra 1500May 21, 2025
Great Experience With the sales team and Will. Look forward to future business
Response from Thompson Cadillac
May 22, 2025Thank you for your kind words! We’re thrilled that you had a positive experience with our team. Your satisfaction is important to us, and we look forward to serving you again in the future!
Corey J
FUQUAY VARINA, NC | 2022 GMC 1500 Sierra LimitedMay 17, 2025
I needed an oil change on my 2022 GMC Sierra. I told Autumn, the service person writing the service ticket, I was currently staying with my wife who is in the stroke rehabilitation program at Wake Med, and needed to return to the hospital as soon as possible. Autumn came to the waiting area about 35-40 minutes later to tell me my truck was finished. I want to thank Autumn and all of the technicians who helped to service my vehicle so quickly. I appreciate their support and good work.
Response from Thompson Cadillac
May 19, 2025Hi there, your satisfaction is our top priority. We do hope we can be of assistance in the future. Take care!
John S
RALEIGH, NC | 2024 GMC Sierra 1500April 25, 2025
Elia was great to work with!! Great customer service and got the truck in and out of the shop. Thanks again!!
Response from Thompson Cadillac
April 26, 2025Thank you for the kind words! We're so glad Elia provided great service and got your truck in and out quickly. We're here for you anytime you need us!
Mike P
RALEIGH, NC | 2021 GMC 1500 SierraApril 16, 2025
I bring my truck into Thompson to be serviced because of the exceptional all-around service. I know that the technicians servicing my vehicle are certified! Vehicles are expensive and having them maintained by the dealership provides peace of mind; at least to me. Autumn is always delightful and very easy to work with. Extremely pleasant and I always ask for her.
Response from Thompson Cadillac
April 17, 2025Thank you so much for your wonderful review! We’re honored that you trust us to care for your truck and truly appreciate your loyalty. Knowing that our certified technicians and all-around service give you peace of mind means a lot to us. Autumn will be thrilled to hear your kind words—she’s a valued member of our team, and we’re glad she makes your visits so pleasant. We look forward to continuing to provide the service you can count on!
Meredith B
RALEIGH, NC | 2019 GMC YukonApril 16, 2025
In no way is this a reflection of Kirstin's job. I had asked to have the body shop now THREE times fix the door seal that I paid for months ago. Never has been fixed, actually worse every time they "try". The front panel clip was not repaired either which I asked several times to have them do. I will not be bringing my truck back to this dealership. I had to even find my own part to repair the water pump (said it was on backorder but never tried calling another dealership). I made one call to another dealership that had three in stock and retrieved it myself and brought to you to fix. I understand that it was unknown when the backorder would be fulfilled but at least one phone call to find this part was all it took.
Response from Thompson Cadillac
April 22, 2025We appreciate you taking the time to let us know about your experience. It appears that the nature of your experience does not reflect our dedication to customer satisfaction. Your concerns are very important to us, and we would like to learn more. Please contact us directly so we can address and remedy your concerns.
